Terms and conditions

1.Membership requirement

Participation in our tours is reserved for members of the cultural association "1 ora da Roma." For more information about membership, please visit our dedicated page here.

• An annual membership fee of €50 is required.
• Membership is mandatory as per current Italian regulations for cultural and non-profit guided experiences.

2.Cancellations and refunds

• Full refund for cancellations made at least 7 days before the tour (excluding prepaid tickets).
• 50% refund for cancellations made between 24 hours and 7 days before the tour.
• No refund for cancellations made less than 24 hours before the tour or in case of no-show.
• Prepaid tickets (e.g. museums or monuments) are non-refundable under any circumstance.

3.Modification policy

• Requests to change the tour date or time must be made at least 48 hours in advance.
• Modifications are subject to availability and cannot be guaranteed.

4.Responsibility and liability

• We are not responsible for delays, transport issues, weather conditions, or other external factors.
• Clients are responsible for their own safety and behavior during the tour.
• Minors must be accompanied by an adult.

5.Booking and payment

• Bookings must be made via WhatsApp, email, or through our website contact form.
• Payments can be completed via PayPal or other methods indicated at the time of booking.
• The tour is confirmed only after payment and membership registration are completed.

6.What's included / not included

• Inclusions may vary by tour (e.g., licensed guide, audio devices, etc.).
• Tickets, transportation, meals, or personal expenses are not included unless specifically stated.